The Buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within 7 (seven) days, not counting the day of purchase.
The return of Goods of proper quality is possible if its presentation and opening control are preserved, the packaging (packaging place) is not opened or broken, the consumer properties of the goods are preserved, and a document confirming the fact and conditions of purchase of the specified Product is available.
The Buyer does not have the right to refuse a Product having individually defined properties if the specified Product can be used exclusively by the Buyer purchasing it.
If the Buyer refuses the Goods of proper quality, the Seller must return to him the amount of money paid by the Buyer under the contract, except for the Seller's costs for delivery of the returned goods from the Buyer, and in case of refusal of the goods paid and sent to the Buyer before its actual receipt and the Seller's costs for delivery to the Buyer. The amount of money paid by the Buyer is returned by the Seller no later than 10 days after the date of the consumer's submission of the relevant claim.

By agreement, the Buyer can exchange goods of proper quality when a similar product goes on sale. If a similar product is not on sale on the day of the appeal, the Buyer has the right to demand a refund of the amount of money paid for the specified product. If the Buyer has submitted a claim for the refund of the amount of money paid for the goods, it is satisfied within ten days from the date of submission of the relevant claim, but not earlier than the date of return of the goods to the Seller. If the buyer refuses the product of proper quality, the cost of shipping the product and sending it back will not be refunded.

A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received Product must match the description on the Website. The difference between the design elements or design from the description stated on the Site is not a sign of improper quality.

Goods of inadequate quality include goods with expired shelf life and broken packaging.
Promotional items and promotional gifts are non-refundable and non-exchangeable.


In case of detection of defects in the product, if they were not specified by the seller, the buyer has the right, at his choice:

to require replacement for the same product of proper quality;
to demand a proportionate reduction in the purchase price;
to refuse to execute the contract of sale and demand a refund of the amount paid for the goods.

If the defect or non-compliance with the declared consumer qualities is detected by the Buyer after 7 days, the Seller reserves the right, at his own expense, to request an expert opinion that the marriage occurred before the transfer of the goods to the Buyer or for reasons that arose after that moment.
If, as a result of the examination, it is established that the defects of the Goods arose as a result of circumstances for which the Seller is not responsible, the Buyer will be obliged to reimburse the costs of conducting the examination, as well as the costs associated with the storage and transportation of the Goods.
The expert opinion can be challenged in court. The goods of inadequate quality must be packed and handed over in full, with all accessories.

1. It is necessary to write in a free form an application for the return or exchange of goods with an indication of the order number, contact details, reasons for the return, as well as bank card details, to which the money paid for the goods must be credited, andnbsp;send to:
info@cavita-group.ru with the application of a clear photo of the product, which shows damage or expiration dates;
or by mail to the address of the Seller's location with the attachment of the Product.
2. If the return of the goods is carried out by the Buyer's representative and the customer's contact details are indicated in the return application, then the representative must present a corresponding notarized power of attorney. In the absence of a notarized power of attorney, the goods will not be accepted for return from the customer's representative.

The amount paid for the goods is refunded in the same way as it was deposited within 10 days from the date of sending the return request with the attachment of the documents listed below, but not earlier than the date of return of the goods to the Seller.


For a refund, you must present:
 a product or cash receipt, or a copy of an electronic cash receipt sent to the Customer's subscriber number or e-mail address, or another document confirming payment for the goods;
an identity document (passport of a citizen of the Russian Federation, a foreign passport, a temporary identity card of a citizen of the Russian Federation issued for the period of passport registration, a military ID card, a driver's license);
a written application for return;
if the Buyer needs to return the funds to the wrong card with which the buyer paid at the time of purchase of the goods, the details of the other card must be indicated in the application.

The specified documents are submitted by the Buyer to the Seller in the original or in the form of duly certified copies, or sent in the form of an e-mail image to the Seller's e-mail address.

No cash refund is made without presenting an identity document.